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05-03-2009, 8:06 AM gwen&me Joined on 05-03-2009 13778 Posts 5 Help w/ catalog download Can anyone help? Anyone else having problems downloading their free music catalog into itunes? I have already tried twice, and emailed them, but I get an error message : "Cannot be imported because it is not a valid exported file" HUH? I need help! I have windows and I click on the link then I click save - but when I try to import it into itunes it just won't do it - I am very frustrated with this, anyone else having a problem?    Report

05-03-2009, 11:36 AM daniel625 Joined on 12-31-2007 I'm too sexy for a Post Code Posts 18,759 Re: Help w/ catalog download you need to extract the files from the zipped folder (I presume) try that before dragging into itunes and hopefully it should work http://ocdtetris.wordpress.com/    Report

05-06-2009, 5:00 AM gwen&me Joined on 05-03-2009 13778 Posts 5 Re: Help w/ catalog download How do you extract the files?    Report

05-06-2009, 9:57 AM distorted vision Joined on 08-14-2007 do well.doubt not Posts 1,804 Re: Help w/ catalog download I think you just right click on the folder and there should be an option to 'extract all files'. Or if you open the folder, on the left there should be an option. That's if you're running Windows. I have no idea how it works if you have a Mac.    Report

05-07-2009, 4:35 AM BiblioBabe Joined on 05-07-2009 30067 Posts 1 Re: Help w/ catalog download What if you click on the link and just get an "oops! this link appears broken?" Is there a way to navigate to a page to enter the code?    Report

05-07-2009, 4:47 AM raf127 Joined on 05-07-2009 49444 Posts 3 Re: Help w/ catalog download That is exacly what is happening to me!! Maybe the download site is just down?    Report

05-07-2009, 7:22 AM CVilleSon Joined on 05-07-2009 80104 Posts 3 Re: Help w/ catalog download site must be down    Report

05-07-2009, 7:24 AM nidhixoxo Joined on 03-03-2009 27613 Posts 96 Re: Help w/ catalog download I am having issues even getting the link to work through my email. I've tried copying and pasting it, and it keeps saying the server has timed out or is not responding. I've bought 8 top tier tickets so I have 8 codes, and I've tried two but neither work! I am using firefox. I guess I will keep trying! Just wanted to get all of these on my iPhone before the Vegas show next weekend! Anything else you guys suggest I try?    Report

05-07-2009, 12:00 PM raf127 Joined on 05-07-2009 49444 Posts 3 Re: Help w/ catalog download Yeah, I was able to download it with no problems this afternoon - the site was just down.    Report

05-08-2009, 5:00 AM gwen&me Joined on 05-03-2009 13778 Posts 5 Re: Help w/ catalog download But that is my problem - there is no option to extract the file when I right click on it! (using windows) - am I not saving it right? Where should I save the file to?    Report

05-12-2009, 5:05 PM Gwenlover98 Joined on 11-06-2008 12345 Posts 1,206 Re: Help w/ catalog download my download has been giving me problems too. i entered the code and went to go open it and it never did anything so i tried to save it but it said it would take like 4 hours and i didn't have any time at the moment to wait 4 hours for the download. so i tried again a couple of days later and it said my time had expired. i had two download links and i tried it for both of them and it wouldn't let me download it. and that really sucks too since i don't have BSC or Stand and Deliver :( and i tried emailing the people who sent me it but i don't know if it ever got through. it just shows how much bad luck i have lol. thanx harajukusophie! Green Day Appreciation Thread    Report

05-12-2009, 7:32 PM MyCousinKnowsGwen Joined on 09-01-2005 Irvine CA Posts 2,701 Re: Help w/ catalog download  Gwenlover98 wrote: my download has been giving me problems too. i entered the code and went to go open it and it never did anything so i tried to save it but it said it would take like 4 hours and i didn't have any time at the moment to wait 4 hours for the download. so i tried again a couple of days later and it said my time had expired. i had two download links and i tried it for both of them and it wouldn't let me download it. and that really sucks too since i don't have BSC or Stand and Deliver :( and i tried emailing the people who sent me it but i don't know if it ever got through. it just shows how much bad luck i have lol. hope you can get it all worked out    Report

05-13-2009, 12:13 PM gwen&me Joined on 05-03-2009 13778 Posts 5 Re: Help w/ catalog download I have emailed them a ton of times - right now I am in the process of downloading the first of the 3! And it says it will take 45 minutes! They always email the same directions and I still don't know how to extract the file! There is no option to do that when I right click on it! So, I am having no luck either - it is very frustrating! I only want Stand and Deliver, since I have 95% of their songs anyways. Can any computer experts HELP out there?    Report

05-13-2009, 5:01 PM gwen&me Joined on 05-03-2009 13778 Posts 5 Re: Help w/ catalog download OMG - they sent me another download, and I actually got it to download! And am listening to it now!! YEAH!! - now if I can just figure out what I did so I can do it again!! lol!!    Report

06-23-2009, 8:07 PM dne81 Joined on 09-01-2005 78240 Posts 2 Re: Help w/ catalog download I'm having problems downloading.  Who do I contact to get another code.  I tried downloading and when I extracted it was emptied. Can someone help? Thanks dne81    Report

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